KOOLIN Return & Refund Policy

Last updated: Auguest, 2026

Thank you for shopping with KOOLIN. Because our products include refrigerants and other specialized gases, returns and refunds are subject to the conditions outlined below.

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1. Refrigerant Returns

Due to the nature of refrigerants and applicable handling, transportation, and safety requirements, refrigerant products cannot be returned or exchanged after shipment solely due to a change of mind, incorrect selection, or incompatibility with your equipment.

Before placing an order, please carefully confirm:

  • Refrigerant type and model
  • Cylinder size and product quantity
  • Equipment compatibility
  • Applicable regulations and certification requirements
  • Shipping and delivery information

If you are unsure whether a refrigerant is suitable for your equipment, please contact us before placing your order.

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2. Damaged, Leaking, or Incorrect Products

Please inspect your order as soon as it is delivered.

Contact us as soon as possible after delivery if:

  • The cylinder or packaging is visibly damaged;
  • The product appears to be leaking;
  • You received a product different from what you ordered;
  • The product has a confirmed quality issue; or
  • The shipment is missing an item.

Please provide your order number and clear photos or videos showing the issue. KOOLIN will review the situation and determine the appropriate solution.

Depending on the circumstances, we may offer a replacement, refund, or other appropriate resolution.

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3. Return Authorization

Do not send any product back without contacting us first.

If a return is approved, we will provide instructions regarding the return process and shipping arrangements.

Unauthorized returns may not be accepted.

Because refrigerants are pressurized products, do not attempt to open, transfer, modify, or otherwise alter the cylinder before contacting us.

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4. Products That Are Not Eligible for Return

Unless required by applicable law or otherwise approved by KOOLIN, the following are generally not eligible for return or exchange:

  • Refrigerants that have been shipped and delivered in normal condition;
  • Products ordered incorrectly by the customer;
  • Products that are incompatible with the customer's equipment;
  • Products returned because the customer changed their mind;
  • Opened, used, transferred, or modified products;
  • Products damaged due to customer misuse, improper handling, improper storage, or other customer-caused damage;
  • Products with missing, altered, or significantly damaged original packaging, labels, or accessories;
  • Products damaged after delivery due to improper handling or storage;
  • Products with missing parts or components caused by customer handling;
  • Products returned without prior authorization.
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5. Refunds

If your refund is approved, KOOLIN will process the refund to the original payment method.

The time required for the refund to appear in your account may vary depending on your bank, credit card company, or payment provider.

Shipping charges may not be refundable unless the refund is due to an error on our part, a confirmed product issue, or otherwise required by applicable law.

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6. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible and the order will be subject to this Return & Refund Policy.

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7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping or handling charges may apply.

If the package is returned to us, please contact us before requesting a reshipment or refund.

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8. Refrigerant Handling and Safety

Refrigerants are pressurized products and may be subject to federal, state, local, transportation, and environmental regulations.

Customers are responsible for ensuring that they are legally permitted to purchase, possess, transport, and use the refrigerant they order.

Please follow the manufacturer's safety instructions and all applicable laws and regulations when handling refrigerants.

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9. Contact Us

If you have questions about a return, refund, damaged shipment, or product issue, please contact us:

Email: SUPPORT@KOOLIN.APP

Please include your order number, a description of the issue, and supporting photos or videos when applicable.

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